Terms of Service

Applicability: The following terms and conditions govern all contracts, estimates, diagnostic orders, repair orders, and the bailment of all vehicles left in the care, custody, and control of Premier AutoCare, LLC, Premier AutoCare Xpress of Leland, LLC, Premier AutoCare of Leland’s, LLC, or Navassa Used Auto Parts, LLC (collectively referred to as "Premier AutoCare").

Last Updated: June 11th 2026

Pursuant to North Carolina law, customers may reference the following resources regarding motor vehicle repairs:

• North Carolina Motor Vehicle Repair Act: N.C.G.S. Chapter 20, Article 15B
• Consumer Rights & Breach Reporting: North Carolina Department of Justice (NCDOJ)
• Fraud & Title Issues: North Carolina State Highway Patrol - License and Theft Bureau

• Authorization: The customer hereby authorizes the diagnostic and/or repair work detailed in the estimate, including the procurement of necessary materials and parts. The customer certifies they have the legal authority to enter into this contract for the described vehicle.
• Itemized Estimates: The customer has a right to receive a detailed, written, itemized estimate distinguishing individual parts and labor charges before work begins. Estimates are guaranteed for thirty (30) days from the date of issuance, after which pricing may fluctuate due to market costs.
• Diagnostic Overages: Premier AutoCare will provide an accurate initial cost for diagnostics. If additional diagnostic time is required to accurately pinpoint a failure, Premier AutoCare will halt work and contact the customer for express reauthorization. The customer maintains the right to decline any further services.
• Operation & Subcontracting: Premier AutoCare reserves the right to subcontract specific specialized services to qualified, similarly situated entities to ensure quality and expedite turn-around times.
• Road Testing & Test Drives: The customer hereby grants Premier AutoCare and its authorized employees express permission to operate the described vehicle on public streets, roads, and highways for the purposes of diagnostic evaluation, testing, quality assurance, and verification of completed repairs.
  
  • Premier AutoCare agrees that all such operations will be conducted in accordance with standard automotive industry best practices, following all applicable North Carolina traffic laws and safety regulations.
  • The customer acknowledges that road testing is a necessary and standard component of automotive diagnostic and repair procedures. Consequently, the customer accepts the inherent, ordinary risks associated with operating a motor vehicle on public roadways and agrees that Premier AutoCare shall not be held liable for incidents arising from standard road testing conducted under these best practices.

• Third-Party Payments: If a third party (e.g., insurance, extended warranty, service contract) is designated to pay for any portion of the repairs, the customer remains personally liable for the full amount. In the event the third party fails to remit payment within a reasonable timeframe determined by Premier AutoCare, the customer agrees to pay the outstanding balance immediately.
• Deposit Requirements: * Repairs estimated between $1,000.00 and $2,499.99 require a 50% deposit (or the total cost of parts, whichever is greater) before work commences.
  
  • Repairs estimated at $2,500.00 or above require a 75% deposit before work commences.
• Cancellations & Non-Refundability: Deposits, parts purchases, and completed labor are strictly non-refundable once labor has commenced or parts have been ordered from a supplier.

              Non-Payment, Default, and Legal Remedies: All balances are due immediately upon completion of repairs and prior to the release of the vehicle. In the event of non-payment, untimely payment, or if a payment method is rejected, cancelled, or reversed:

1. Voided Discounts: Any and all promotional discounts, loyalty deductions, or price concessions originally applied to the estimate or invoice shall immediately become null and void, and the total balance due will automatically revert to Premier AutoCare’s standard, undiscounted retail labor and parts rates.
2. Interest Charges: Pursuant to North Carolina law, interest shall accrue on any unpaid balance at a rate of 8% per annum (calculated daily), beginning on the first calendar day following the completion of repairs or notification of completion, whichever is later.
3. Prevailing Party Attoneys' Fees and Self-Representation Costs: In the event that legal action, a lawsuit, or a small claims action is initiated by either the customer or Premier AutoCare regarding non-payment, breach of contract, or any dispute arising under this agreement, and Premier AutoCare prevails, Premier AutoCare shall be entitled to recover from the customer all costs and expenses incurred.
   
   • If Premier AutoCare is represented by legal counsel, this includes all reasonable attorneys' fees and court costs.
   • If Premier AutoCare chooses to represent itself in a non-attorney capacity (e.g., through its officers, members, owners, or managers in Small Claims Court or administrative hearings), Premier AutoCare shall be contractually entitled to bill the customer for all hours spent preparing for, traveling to, and defending or initiating the legal action. These internal hours will be billed directly to the customer as damages at Premier AutoCare's posted shop labor rate as indicated on the repair invoice, in addition to all filing fees and out-of-pocket costs.

• Revocation Charges: If the customer chooses to revoke repair authorization after work has begun, they will be billed for all labor performed up to the time of revocation, plus the retail cost of ordered parts. This total will be calculated using standard industry rates, and any initial promotional discounts given on the estimate may be forfeited.
• Right to Replaced Parts: The customer has a right to receive all replaced parts. To exercise this right, the customer must notify the service advisor at the time of intake.
• Canceled Order Parts: In the event of a customer cancellation, the customer is entitled to any parts they have fully paid for. If parts are left at a Premier AutoCare facility for more than thirty (30) calendar days following cancellation, Premier AutoCare reserves the right to return the parts to the supplier. If a return is successful, the customer will be credited or compensated, minus any applicable supplier restocking fees.

• Right of Possession: Vehicles will not be released under any circumstances until all outstanding parts, labor, diagnostics, and storage fees are paid in full. Premier AutoCare retains a possessory mechanics' lien on the vehicle pursuant to North Carolina public policy until full payment is finalized.
• Storage Fees: A storage charge of $75.00 per day will be levied against any vehicle left on the premises forty-eight (48) hours after completion of repairs, or twenty-four (24) hours after notification that the vehicle must be picked up.
• Off-Site Storage: Premier AutoCare reserves the right to store vehicles awaiting parts or diagnosis at an enclosed, secured storage lot owned, leased, or operated by Premier AutoCare or affiliated partners.
• Limitation of Liability: Premier AutoCare is not responsible for any loss or damage to the vehicle, or articles left inside the vehicle, resulting from fire, theft, vandalism, weather events, or any other cause beyond its reasonable control. Furthermore, Premier AutoCare is not liable for service delays caused by supplier parts shortages, shipping delays, regional labor shortages, or other valid, unforeseen circumstances.

• New Parts & Labor: All new parts and associated labor are backed by a 24-month / 24,000-mile warranty (whichever occurs first), unless otherwise specified in writing.
• Used Parts: Used parts carry a 90-day / 9,000-mile warranty (whichever occurs first). The use of used parts will always be clearly disclosed in writing on the estimate. Premier AutoCare will never install used parts without the customer’s express, authorized consent.
• Remanufactured/Rebuilt Parts: Warranties for remanufactured or rebuilt components vary based on the manufacturer and will be clearly outlined on the final invoice or estimate.
• Warranty Scope & Commencement: The warranty period begins immediately upon the date of repair completion. The warranty applies strictly to, and must be honored at, the exact physical Premier AutoCare location where the original repairs were performed.
• Engine Assembly Definitions: Engine assemblies are warrantied strictly as a "Long Block" (internally lubricated components only) unless expressly designated in writing on the invoice as a "Complete Engine Assembly." Components not typically lubricated by engine oil are excluded from Long Block warranties.
• Warranty Obligations & Denial: If a customer suspects a defect or failure in a performed repair, they must notify Premier AutoCare immediately and cease driving the vehicle to prevent consequential damages. Premier AutoCare reserves the right to deny warranty claims if the vehicle or repaired component has been subjected to abnormal use, misuse, neglect, commercial over-use, accidents, aftermarket alterations, or third-party tampering.

The customer agrees to engage in good-faith communication with Premier AutoCare management to resolve any customer service or mechanical issues. To the extent permitted by the federal Consumer Review Fairness Act and North Carolina law, the customer agrees that they will not publish, post, or disseminate false, defamatory, or maliciously misleading reviews, statements, or representations regarding Premier AutoCare, its employees, or its services on any public forum, social media platform, or online review site. Nothing in this clause prevents the customer from providing truthful testimony or reporting factual information to law enforcement, the NCDOJ Consumer Protection Division, or relevant state regulatory agencies.