Terms of Service

The following terms govern all contracts, estimates, repair orders, and all other vehicles left in Premiers Auto Care, Premier AutoCare Xpress, or Premier AutoCare of Leland's possession. Last updated 6/25/2025.

As a helpful link; here is the law governing all repair shops in the state of North Carolina: https://www.ncleg.net/EnactedLegislation/Statutes/HTML/ByArticle/Chapter_20/Article_15B.html

likewise this is the link to report any breaches of the North Carolina motor vehicle repair act

https://ncdoj.gov/protecting-consumers/automobiles/auto-repair/

Lastly, the North Carolina License and Theft Bureau ( recently merged with highway patrol)  may be able to assist you in matters relating to your vehicle 

https://www.ncdot.gov/dmv/programs/fraud-theft/Pages/default.aspx

 TERMS: I hereby authorize the repair work herein set forth to be done along with the necessary materials and agree that Premier AutoCare et all  is not responsible for loss or damage to vehicle or articles left in vehicle in case of fire, theft or any other cause or for any delays caused by unavailability of parts or delay in parts shipments by the supplier or transporter. I certify that I have legal authority to enter into a contract with Premier AutoCare for repairs on the named vehicle in the contract. I certify that if a third party is used to pay for part of, some, or all of the repairs; I stand ready to pay Premier AutoCare the entire amount of the estimated repairs and/or the agreed upon repairs in such a event the third party fails to pay Premier AutoCare within a reasonable time as determined by Premier AutoCare.    A deposit of 50% ( or total sum of  parts)  is required for all estimated repairs above $1,000. For all repairs above $2,500, a 75% deposit is required before work can be started. I  will not hold Premier AutoCare  liabile for any delays caused by a labor shortage or when a valid reason for delay of service is present.  I hereby grant Premier AutoCare and it’s employee`s permission to operate the vehicle herein described on streets, highways, or elsewhere for the purpose for testing and/or inspection. I authorize and understand that Premier AutoCare may subcontract out work to other similarly situated entities to ensure the highest quailty of work is performed and/or to expiate repairs . I understand and accept that Premier AutoCare may store a vehicle that is either waiting on parts or any other valid reason; at a enclosed secured storage lot owned or leased by Premier AutoCare or those similarly situated.  I understand that  I have no right of possession to the above vehicle until the repairs have been paid in full . At the discretion of Premier AutoCare  a storage charge of $ 75.00 per day will be levied for vehicles left 48 hours after completion of repairs or 24 hours after notification that the vehicle must be picked up. You have a right to recieve all parts replaced by Premier AutoCare; if you would like to receive your old parts back, at the time of pick up, notify the service writer of your request. You have a right to inspect any and all work preformed by Premier AutoCare and all failures that Premier AutoCare finds. Under No Circumcanstances will Premier AutoCare deny you or not reasonable assist you in your request for inspection. You will receive and have a right to receive a itemized estimate in writing listing the parts induvial and labor items induvial from Premier AutoCare. Premier AutoCare will  to the best of its ability, provide an accurate cost of diagnosis. If any overage of diagnostic time occurs, Premier AutoCare will contact you and you must reauthorize the diagnosis. You have a right to deny in and all services from Premier AutoCare. All estimates are good for 30 days as part prices may change beyond the estimators control.  All parts, labor or combined deposits are non-refundable if the labor has begin or if the parts all already been purchased. In the event of cancelation; you have a right to the part you have purchased and Premier AutoCare will not deny you these parts. However, if you leave parts at Premier AutoCare for more than 30 calendar days; Premier AutoCare may attempt to return the part in which event you will be compensated for.  If you, for whatever reason, choose to revoke your authorization you will be responsible for the complete total of the repairs reasonably estimated at time of authozation or estimatzation which may include the revocation of any and all discounts given. Any work preformed or parts or deposits are non-refundable.  I understand and recognize that the sole methods for disputes with Premier AutoCare are the warranty process or abriation at  the cost of the complaining party.   All parts and labor have a 12 month/12,000 mile warranty and all parts are new unless otherwise stated. All used parts have an 90 day or 9,000 mile warranty on them which ever comes first. ANY AND ALL used parts will be Cleary stated in writing on the estimate. We will NEVER use used parts without your expressly authorized permission. Remanufactured parts, or  rebuilt parts warranty period may differ from the typical new parts warranty; in this case the warranty period will be clearly explained on the invoice and/or estimate.   Warranty starts at the time that work is completed.  The warranty only applies at the physical location at which repairs were completed. If you believe there is an issue with work performed by Premier AutoCare you must notify Premier AutoCare and cease driving the vehicle so that no further damages occur. If you suspect any issues with the repairs preformed on your vehicle then you must contact the repair facility immediatly so a warranty process can begin. Premier AutoCare may deny your warranty claim if the vehicle  has been damaged by abnormal use, misuse, neglect, accident, alteration, or “tampering with.” All vehicles must be paid for in full before they can be released. Any work preformed or parts purchased are non-refundable.  I understand and recognize that the sole methods for disputes with Premier Auto Care or those similarly situated are the warranty process or abriation at  the cost of the complaining party.